A team of dedicated professionals is actively supporting long-term water security for the Gladstone region through the Fitzroy to Gladstone Pipeline and deserves recognition. Introducing Susan Wood, the Document Controller for the project. Susan is responsible for managing and organising documentation, ensuring they are accurate, accessible, secure, and comply with relevant standards and regulations.
We asked Susan to tell us a bit about her role on the pipeline.
Can you tell us a little about your role on the Fitzroy to Gladstone Pipeline (FGP) and what excites you most about being part of this team?
As the Fitzroy to Gladstone Pipeline (FGP) Document Controller, my primary responsibility is overseeing the Document Management System (DMS) for the project. I ensure that all project documents are properly created, stored, tracked, and distributed, providing a foundation for smooth communication and decision-making. Each day, I ensure that all documents are correctly logged, tracked, and processed to maintain project momentum.
How does your role contribute to the overall success of the project?
For the project to be completed on schedule, it’s critical that all project documents are processed and approved without delay. From a Health, Safety, and Environmental standpoint, my role also ensures that all team members have immediate access to approved procedures and processes, which is essential to maintaining a safe working environment both in the office and in the field. This contributes to the smooth and efficient progression of the project, ensuring that all safety protocols are followed, minimising risks, and promoting a culture of safety.
How do you collaborate with other teams, such as engineering, construction, or project management, to keep the project on track?
I work closely with team members from across the project—engineering, construction, project management, and others—to ensure that project documentation flows smoothly and in a timely manner throughout the entire project lifecycle.
I facilitate traceability by managing document transactions through the system, and I collaborate to make sure everyone has access to the correct and most up-to-date documents when needed. The majority of my day is spent at my computer, where I track documents, monitor approval workflows, and ensure compliance, enabling the FGP team to keep the project on schedule and aligned with the required standards.
What has been the most interesting fact you have learnt about the pipeline since you began working on the project?
An unexpected but fascinating discovery was learning that crocodiles inhabit the Fitzroy River near the intake facility. I hadn’t realised they could be found so far south!
What’s one piece of advice you would give to someone interested in working in a similar role within the infrastructure sector?
Document control is a highly transferable skill that opens a wealth of opportunities across various sectors within infrastructure. As a Document Controller, I have worked on a diverse range of projects including road and rail infrastructure, water systems, mining, gas plants, and commercial buildings. As projects can be located anywhere, you may also have the opportunity to work in the city or in remote locations.
What’s something people might find surprising about your role on this project?
Although document control is seen as a behind-the-scenes role, it’s absolutely essential to the successful completion of any project, big or small. The role plays a critical part in ensuring that all project documentation is organised, accessible, and accurate, which ultimately supports the project’s timely delivery and overall success. While it may not always be in the spotlight, document control is the backbone that keeps everything on track and compliant with industry standards.
Want to know more about the project? Visit the Fitzroy to Gladstone Pipeline page.
For information about current job opportunities at Gladstone Area Water Board, visit our careers page.